Hilton Hawaiian Village Beach Resort and Spa
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from $178.57 USD
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Reviews
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AWESOME!
09/01/2010This was an awesome hotel for me and my family to stay in. it had everything near by. alot of shops, and places to eat. the hotel it's self ...
This was an awesome hotel for me and my family to stay in. It had everything near by. Alot of shops, and places to eat. The hotel it's self was clean, and well maintained. We had a ocean view in the Rainbow Tower, and the view was to die for! Woke up to the sunshine, and got to watch the sunset. The pools were a hit for my son, he loved the water. It's right off the beach so we didn't have to pack much, for a day at the beach. We also took advantage of the Atlantis Submarine Tour, and my 6 year old son just loved that. The pier was right off the hotel, so when it was time to check in with them, it's just a few steps away. They have a Luau right on site too, and had a few live bands at night. Just awesome, it sure made our Summer Vacation for 2010! I will come back again in a year or two. Over all their staff was very helpful, and pleasant. Even if you have a late flight to catch, they keep your luggage over at the Bell Service. Our checkin time wasn't until 6pm, so that really came in handy. They also have hospitality rooms you can purchase if you do have a late flight to catch. Of course we didn't get any, we just took a walk down to the Ala Moana Mall just a couple blocks away, and spent the rest of our day looking around, and doing last minute shopping. It was a fun experience, and do plan to stay there, and do it again!
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Poor reponse from management
08/15/2010The vent above the tub/shower was leaking moldy water from the room above ours. when i brought it to the on duty managers attention, she thanked me for letting ...
The vent above the tub/shower was leaking moldy water from the room above ours. When I brought it to the on duty managers attention, she thanked me for letting her know and asked when we would be leaving the room so that they could take a look at it? I asked them how the were going to rectify the situation (thinking that they would move us, comp us something, etc.), she said "oh would you like us to send someone there right now"? I immediately checked out of the hotel and booked a room at the Outrigger Reef just down the street. The staff there is far more accomodating and service oriented. They got us a room early and understand the quality of a hotel and the customer experience is in large part based on quality service . I would recommend skipping the Hilton and going to the Outrigger or other hotel.
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Romantic get-away
07/31/2010My husband and i stayed here for our 20th wedding anniversary. the resort is very large and the location is outstanding. located right on the a very nice beach ( ...
My husband and I stayed here for our 20th wedding anniversary. The resort is very large and the location is OUTSTANDING. Located right on the a very nice beach (but just blocks away from the hassel) with great views (we had partial oceanview). Be prepared for a very a busy resort, due to the expansive size of the resort. Customer service was very good and our room was very spacious. The resort is comprised of several towers (buildings) we were in the Tapa tower. The resort pools were clean and nice (but can be busy during the heat of the day!) luckily there are several pools to choose from each with their own allure. The biggest surprise of the resort was the wide variety of shops, restaurants and services. The "village" is almost a small city within itself. We did not have our children with us but thought it would be a great hotel for our next family visit to Oahu. Most (if not all) tour companies have shuttle service to/from the hotel available-which was EXTREMELY nice. There are also several tour companies onsite. Onsite parking was good and easy. The only caution is some of the onsite restaurants were expensive, we did not care for the Bali restaurant AT ALL-food was not great and very over priced!
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Not what was promised and paid for
07/04/2010Our trip to the hotel was a nightmare and when we got to the hotel because we were on a shuttle we were dropped off at the back of the ...
Our trip to the hotel was a nightmare and when we got to the hotel because we were on a shuttle we were dropped off at the back of the hotel and then treated so badly that when we finally found out where the check in desk was and walked with my 77 year old mother and 5 suitcases and on the other side of the hotel, we were then treated badly again by the check in desk. When we finally got to our room it was not what we booked or paid for, and things didn't work in the room had to replace the little refridgerator and we had to buy a fan to keep the room cooler. We did complain to management and 3 days later someone finally got back to us to find out what was wrong and for all our trouble we were given a $* credit my the assistant manager to shop within the hotel which at their prices didn't go very far. We paid for an original Laua at the hotel, only to find out that it was on a rooftop with gas grills and rain, we paid again for a so called big Wild Experience show pool side and wound up leaving both places early and very dissapointed. Over 1/2 of the shows we had wanted to see were no longer available or had moved off the island, and they took out all the mini bars from the rooms forcing customer to pay high prices at their little stores,coffee,snacks,tea,etc. I would never stay at this hotel again and we were ready to check out when we checked in & being dropped at the back like we were poor dirt farmers,should have warned us at least.
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excellent hotel
07/03/2010In spite of the crowds, this was a fantastic hotel.
In spite of the crowds, this was a fantastic hotel.
